Return, Exchange, and Shipping Policies

At trendyhub Baby Store, we strive to provide a seamless shopping experience. Please review our return, exchange, and shipping policies to understand your rights and options.

1. Return Policy

a. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Items must be in their original condition, unused, and in original packaging.

  • Certain items, such as personalized products, final sale items, or perishable goods, are not eligible for return.

b. Return Process

  1. Contact our customer service team at [Your Email Address] to initiate a return request. Include your order number and reason for the return.

  2. Upon approval, you will receive return instructions and a return shipping label (if applicable).

  3. Ship the item back using the provided instructions.

  4. Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Refunds will be credited to the original payment method.

c. Return Shipping Fees

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

2. Exchange Policy

a. Eligibility for Exchanges

  • Items can be exchanged for a different size, color, or replacement within 30 days of delivery.

  • Items must meet the same conditions as the return policy (unused and in original packaging).

b. Exchange Process

  1. Contact our customer service team to initiate an exchange request.

  2. Follow the provided instructions to return the original item.

  3. Once we receive the original item, the replacement item will be shipped within 3-5 business days.

c. Cost of Exchanges

  • Exchanges are processed free of charge for the first request on an order. Additional exchanges may incur a shipping fee.

3. Shipping Policy

a. Processing Times

  • Orders are typically processed and shipped within 1-2 business days after purchase.

  • Custom or personalized items may require additional processing time, which will be noted on the product page.

b. Shipping Options and Delivery Times

  • Standard Shipping: 5-7 business days.

  • Expedited Shipping: 2-3 business days.

  • Overnight Shipping: 1 business day.

Delivery times may vary based on location, holidays, or carrier delays.

c. Shipping Rates

  • Shipping rates are calculated at checkout based on your location and selected shipping method.

  • Free shipping is available for orders over $50 (standard shipping only).

d. International Shipping

  • We currently ship to [list of countries or "select international destinations"].

  • International orders may be subject to additional duties, taxes, or fees, which are the customer’s responsibility.

e. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately at [Your Email Address]. We will work with the carrier to resolve the issue and provide a replacement or refund, as appropriate.

Thank you for shopping at trendy hub Baby Store. Your satisfaction is our priority!